Frequently Asked Questions

Have a question before your visit? Here are the most common things guests want to know about booking, memberships, gift cards, and visiting Relax Room.

What should I bring to my appointment?

Please bring a fresh, clean pair of socks to wear during your Relax Room session.

You’ll remain fully clothed throughout your visit, so comfortable everyday clothing is perfect. No robes, oils, or special preparation are needed.

What is your cancellation policy?

Because each appointment time is reserved specifically for you, we ask that you make any changes or cancellations as early as possible.

Please review the cancellation terms shown during booking or contact Relax Room directly if you need help changing an appointment.

How early should I arrive?

Arrive a few minutes before your scheduled appointment so you have time to get settled without cutting into your Relax Room experience.

If it’s your first visit, we’ll make sure you understand how everything works before your session begins.

Can I bring someone with me?

If you want to enjoy Relax Room together, book our Couples Experience, which allows two guests to enjoy side-by-side 60-minute sessions.

For individual appointments, your reservation is intended for the person booked for that session.

How do Relax Room gift cards work?

Relax Room gift cards make it easy to give someone a massage experience without choosing their appointment time for them.

You can purchase a gift online, enter the recipient’s information, add a personal message, and choose whether to send it immediately or schedule it for a future date.

The recipient can then use the gift toward their Relax Room experience.

How does the Essential Membership work?

The Essential Membership is $99 per month and includes up to two 60-minute Relax Room visits each week.

Members also receive access to designated Members-Only Hours from 6 AM–11 PM and a unique access PIN for eligible member access.

There is a 3-month minimum commitment. After the initial 3 months, the membership may be canceled according to the membership cancellation terms.

Do unused membership visits roll over?

No.

Membership visits are designed to be used as part of your weekly routine. Unused visits do not accumulate or roll over into future weeks.

How do Members-Only Hours work?

Essential Members receive expanded access during designated Members-Only Hours from 6 AM–11 PM.

Eligible members receive a unique access PIN that allows them to enter during approved members-only times.

Appointments are still required and subject to availability.

Your access PIN is personal and should not be shared with anyone else.

Is parking available?

Parking is available at the Relax Room location.

If you need help finding the entrance or have a question about where to park before your visit, contact us and we’ll be happy to help.

Can I use Relax Room while pregnant?

Pregnancy alone does not automatically mean you cannot enjoy Relax Room.

However, every pregnancy is different. If you have a high-risk pregnancy, complications, specific restrictions from your healthcare provider, or any concerns about massage during pregnancy, we recommend speaking with your healthcare provider before booking.

What if I recently had surgery or have a medical condition?

If you recently had surgery, are recovering from an injury, have a serious medical condition, or have been given activity or massage restrictions, please speak with your healthcare provider before using Relax Room.

Relax Room can explain how the experience works, but we cannot determine whether massage is appropriate for a specific medical condition or recovery plan.

Do I need an appointment?

Yes.

Relax Room is appointment-based, and availability can vary throughout the day.

Booking ahead is the best way to make sure your preferred time is available.

How do I contact Relax Room?

Have a question that isn’t answered here?

Phone: 863-337-1528
Email: relaxroomlounge@gmail.com

We’re happy to help before your visit.